FAQ
Frequently Asked Questions About Our Experiences
At loKal Experiences, our local guided experiences offer an authentic and enriching encounter. Our expert guides boast extensive knowledge of the area’s history, culture, and hidden gems.
Booking & Policies
What is your cancellation/refund policy?
Customers will receive a full refund or account credit if cancellation is made at least 24 hours prior to the scheduled experience.
Customers will also receive a full refund or credit if the experience is canceled by loKal Experiences due to weather, safety concerns, or other unforeseen circumstances.
Cancellations made less than 24 hours before the scheduled experience are non-refundable unless the cancellation is initiated by loKal Experiences.
To cancel or inquire about a cancellation, please contact us by phone.
Guests who do not arrive for their scheduled experience ("no-shows") will be charged the full amount of the reservation.
Do I need to pay the full amount upfront?
Full payment is required at the time of booking to secure your experience.
If you require any special accommodations, please contact us prior to booking. We will make every reasonable effort to accommodate your needs and ensure you have an enjoyable experience.
What happens if the tour is cancelled due to weather?
Our experiences operate rain or shine. However, if weather conditions are deemed unsafe by loKal Experiences, guests will have the option to reschedule their experience for another available date at no additional charge.
What happens if my guest count changes?
Guest count changes may be made up to 48 hours before your scheduled experience. We understand that plans can change. Guest count adjustments can typically be made through your booking confirmation. If you are unable to make changes online, or if your experience is scheduled to begin within 48 hours, please contact us directly. We will do our best to accommodate any changes, subject to availability and any applicable pricing adjustments.
What happens if I do not show?
Guests who do not arrive for their scheduled experience ("no-shows") will be charged the full amount of the reservation.
Logistics & Details
When & Where do we meet for the tours?
Each of our experiences has a specific meeting location. Please review your confirmation email carefully, as it contains important details about where to meet. If you still have questions, please don't hesitate to contact us. We ask that guests arrive at the designated meeting location approximately 15 minutes before the scheduled start time of their experience. This allows our tour guides time to check everyone in and ensure a prompt departure. For example, if your experience begins at 12:00 PM, please plan to arrive by 11:45 AM.
Are restrooms available?
Yes, restroom facilities are available during our experiences. However, availability and access may vary depending on the specific experience. We recommend checking with your tour guide before the experience begins for details on restroom locations and accommodations.
Do you offer discounts?
Absolutely! When booking directly through our website, be sure to enter promo code 2026FUN at checkout to take advantage of our special promotion.
Can I take photos and/or videos on the tour?
Yes! Guests are welcome to take photos during our experiences. Please be aware that photography policies may vary by experience, so we encourage you to review the specific guidelines and restrictions listed for your selected tour or experience.
Are the tours accessible for those with disabilities?
Many of our experiences can accommodate guests with varying mobility levels. However, participants should be able to independently get in and out of our tour vans, walk short distances (typically one to two blocks at a time), and navigate sidewalks, curbs, and uneven surfaces that may be encountered during the experience. If you have specific accessibility needs or concerns, please contact us prior to booking. We will be happy to discuss the experience in more detail and help determine whether it is a good fit for your needs.
Can I tip my guide?
Absolutely! While tipping is never expected, it is always appreciated. If your guide helped make your experience memorable, you are welcome to show your appreciation.
Where will I find the lowest price for my tour?
Our tour prices are the same whether you book through our website or with one of our hosting partners. However, to avoid additional booking fees, we recommend booking directly through our website at https://lokalexperiences.com. Booking directly not only eliminates third-party fees but also allows you to take advantage of any available promotional codes and special offers.
How long are experiences?
Most of our experiences last approximately 2 hours. However, the duration may vary depending on the specific experience you choose. We recommend reviewing the details listed on the individual experience page for the most accurate timing information.
What should I wear?
We recommend dressing comfortably and appropriately for the weather, as many of our experiences include walking and outdoor portions. Comfortable walking shoes are strongly encouraged. We also ask that guests wear attire that is respectful and appropriate for a family-friendly environment. Clothing containing offensive language, images, or messaging may not be permitted.
Can I bring my pet/service animal?
Service animals are welcome in accordance with applicable laws. Due to the nature of some of our experiences, host locations, and transportation arrangements, we require advance notice if a service animal will be accompanying you. Guests traveling with a service animal must notify us prior to their experience and may be asked to provide appropriate documentation so that we can make any necessary accommodation and ensure a comfortable experience for all participants. Pets are not permitted unless specifically authorized in advance.